FLIGHT CENTRE TRAVEL GROUP
Our company profile
Work for us
Choose your own adventure with Flight Centre Travel Group
FCM Travel Solutions is a leader in corporate travel management, operating a global network that spans more than 90 countries worldwide. Across our network we offer a range of leading local and global technology solutions to drive efficiencies and generate greater savings for our multinational clientele.
Flight Centre’s world class retail network is committed to bringing you exclusive deals in domestic and international airfares, as well as accommodation, car hire, travel insurance, cruising, coach, rail, touring and adventure travel deals. We sort through thousands of accommodation, transport and tour options to find the one most suited to your needs, with value for money always at the forefront of our thinking. Through this commitment to value our unique Red Label Holidays range was born. Flight Centre offer an online and offline solution.
Flight Centre Independent is an independent travel agent model within the Flight Centre Travel Group providing its consultants the opportunity to run their own business from home. These independent travel consultants have at least 10 years industry experience and a lifetime of personal travel adventures to draw from. This combined with a genuine passion and commitment to exceptional customer service means your Flight Centre Independent will tailor make a holiday perfectly suited to you.
Corporate Traveller focuses on the needs of the growing SME market. Since its establishment in 1999, the brand has partnered with clients throughout South Africa to provide tailor-made business travel solutions at industry-leading rates. Corporate Traveller offers customers a unique combination of expert advice, local personal service and global negotiating strength to maximise business travel cost savings. At Corporate Traveller we strongly believe that it’s our people that make the world of difference and that when it comes to business travel nothing beats having an expert on board
To be South Africa’s trusted travel and technology
We care about delivering amazing travel experiences
1. OUR PEOPLE
Our company is our people. We care for our colleagues’ health and wellbeing, their personal and professional development and their financial security. We believe that work should be challenging and fun for everyone and through work we contribute to our community.
2. OUR CUSTOMER
We recognise that our customers always have a choice. We care about personally delivering amazing travel experiences. This is provided with honesty, integrity and a great attitude. It is the key to our company’s success. The key measure of whether we really are personally providing our customers with an amazing experience, an amazing product and a very caring service is they will return again and again
3. BRIGHTNESS OF FUTURE
We believe our people have the right to belong to a Team (family), a Village, an Area (tribe) and Nation (hierarchy) that will provide them with an exciting future and a supportive working community. They also have the right to see a clear pathway to achieving their career goals. Promotion and transfers from within will always be our first choice.
4. TAKING RESPONSIBILITY
We take full responsibility for our own successes or failures. We do not externalise. We accept that we have total ownership and responsibility, but not always control. As a company we recognise and celebrate our individual and collective successes.
5. EGALITARIANISM AND UNITY
In our company, we believe that each individual should have equal privileges and rights. In all our countries and all our businesses there should be no ‘them and us’.
Our Business Model
We believe each individual in our company should have the opportunity to share in the company’s success through outcome-based incentives, profit share, BOS (franchises) and Employee and Leadership Share Schemes. It is important that business leaders and business team members see the business they run as their business.
Incentives are based on measurable and reliable outcome-based KPIs. We believe that ‘what gets rewarded, gets done’. A reward for producing the needed outcome. If the right outcomes are rewarded, our company and our people will prosper.
3. OUR STANDARD SYSTEMS – ONE BEST WAY
In our business there is always ‘one best way’ to operate. These are standard systems employed universally until a better way is shown. This improved way becomes the ‘one best way system’. We value common sense over conventional wisdom.
4. FAMILY, VILLAGE, TRIBE
Our structure is simple, lean, flat and transparent, with accessible leaders. Our business Model is being one of the worlds best and biggest small business operators. There is a maximum of 4 and sometimes 5 layers. The village is an unfunded, self-help support group that forms an integral part of our structure.
- Family (Teams – min 3, max 7 members) Villages (min 3, max 7 Teams).
- Tribe (Areas – min 10, max 20 Teams).
- Nations/Brands (min 8, max 15 Areas).
- Board and senior leadership team.
A fair margin resulting in a business profit is the key measure of whether we really are providing our customers with an amazing experience, an amazing product and a very caring service-an experience they genuinely value and will pay us for